Exclusive: Mohamed Bin Taliah Shares UAE’s Vision for a Future with AI-Driven Government Services
At the UN Public Service Forum 2025 in Uzbekistan, Mohamed bin Taliah, the UAE’s Chief of Government Services, told Forbes Middle East how the UAE is using artificial intelligence (AI) to improve government services.
He said the country is using tools like facial recognition for secure digital IDs and even holding court cases online. These efforts aim to make services faster, more efficient, and more focused on citizens’ needs.
UAE’s Digital Plans
The UAE has launched a Digital Economy Strategy, aiming to increase the digital sector’s share in its non-oil economy from 11.7% to over 20% by 2031. This includes improving access to digital services and building international partnerships.
Easier Access to Government Services
To make things simpler, the UAE is combining many services into fewer platforms. Apps like Dubai Now, TAMM, and Digital Sharjah offer 24/7 access to services. The U-Ask chatbot helps users in both Arabic and English.
UAE PASS: A Secure Digital Identity
The UAE PASS is a digital ID system using AI-powered facial recognition. It lets users sign documents and access services without paper. Over 10.2 million people are using it. Health services have also joined this system for faster access.
AI in the Legal System
Dubai is using AI to make legal processes faster. 98% of court cases are now online. AI tools help judges by summarizing cases and finding legal information. Projects like “virtual lawyers” and smart courtrooms are being tested.
Cutting Bureaucracy
The Zero Bureaucracy Program aims to remove unnecessary steps in government services. Over 4,000 steps have been cut, saving 12 million service hours and reducing waiting time by 70%. Now, the goal is to reduce digital confusion from having too many apps.
Data Privacy
Taliah said that data privacy and security are top priorities. The UAE follows international standards to keep citizens’ data safe and managed properly.
Working with Other Countries
The UAE is working with countries like the US and Uzbekistan to share knowledge and develop technology. One example is the “One Million Uzbek Coders” program, inspired by the UAE’s “One Million Arab Coders,” offering free online tech training.
Uzbekistan is also planning to open an IT Park office in Dubai, and some Uzbek tech startups are already working in the UAE.
UN Public Service Forum 2025
The forum focused on using AI to improve public services and highlighted the need to train people with digital skills. It ended with the Samarkand Ministerial Declaration, a global plan for fair and sustainable public service.
Published: 1st July 2025
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